Refund policy

Return & Refund Policy

THORN & CROWN

Last updated: October 23, 2026

At THORN & CROWN, every piece is created with intention. We want you to feel confident in your purchase and proud of what you wear.

Please review our return and refund policy before placing your order.

Made-to-Order Products

Our apparel is produced specifically for each order. Because of this, we generally do not accept returns or exchanges for:

  • Ordering the wrong size

  • Changes of mind

  • Personal preference

  • Items that were correctly produced and delivered as ordered

Please review our product descriptions and sizing information carefully before purchasing.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us at support@thornandcrown.co.

We recommend reaching out within 7 days of delivery so we can investigate and resolve the issue promptly.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

We will review your request and, when appropriate, arrange a replacement or refund.

Returns and Exchanges

All returns must be approved by THORN & CROWN before an item is shipped back.

Please do not send merchandise to the return address on your shipping package without contacting us first.

For approved returns unrelated to a product defect or fulfillment error, items must be unused, unworn, unwashed, and in their original condition. Return shipping costs may be the customer's responsibility.

Refunds

If your refund is approved, it will be issued to your original payment method.

The time it takes for funds to appear in your account depends on your bank or payment provider.

Order Cancellations

Because our products are made to order, cancellation requests must be submitted as soon as possible.

We may be able to cancel an order before production begins. Once production has started, cancellation or modification may no longer be possible.

To request a cancellation, email support@thornandcrown.co with your order number.

Shipping Issues and Lost Packages

If your package appears lost or your order arrives with a shipping-related issue, please contact us so we can investigate with our fulfillment partner.

For suspected lost packages, we recommend contacting us within 7 days after the estimated delivery date.

Please double-check your shipping address at checkout. Orders delayed or misdelivered because of incorrect customer-provided information may not qualify for a refund or replacement.

Contact Us

For any return, refund, cancellation, or order-related questions, contact:

THORN & CROWN
Email: support@thornandcrown.co
Website: https://thornandcrown.co

We are committed to treating every customer fairly and addressing order issues with care.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.